Frequently Asked Questions (FAQs) – Qalandri.com
- What is the exchange/refund policy?
We do not offer refunds. However, customers can exchange unused, tagged, unaltered, and packed wallets within 14 days of purchase.
- How can I get a discount?
We currently do not have any ongoing discount. Stay updated by following our official social media pages and website for upcoming offers.
- How can I contact customer support?
You can reach our support team at +92 3346687172 or email us at info@qalandri.com.
- How can I update my order?
To update your order, call us at +92 3346687172. Please note that changes cannot be made once the order is dispatched.
- Can I send a wallet as a gift?
Yes! You can order a wallet as a gift, and we will deliver it in a special gift wrap. If required, we can also include a personalized note or a greeting card.
- How can I confirm my size?
Our wallets come in standard sizes. You can check the product description for size details before placing your order.
- What are the delivery charges within Pakistan?
We offer free delivery on all domestic orders above Rs. 1500.
- Which courier services do you use for delivery?
We ship through PostEx, and for international orders, we use DHL.
- What payment methods are available for online orders?
We currently offer the following payment options:
- Cash on Delivery (COD)
- Bank Transfer
- JazzCash/EasyPaisa/Nayapay/SadaPay
- What is the delivery time for online orders?
- Within Pakistan: 3-5 days
- International: Up to 20 working days
- How do I place an order on Qalandri.com?
- Browse our website and select your favorite wallet.
- Click on “Add to Cart” and proceed to checkout.
- Enter your billing and shipping details.
- Choose a payment method.
- Click “Place Order Now” to complete your purchase.
- You will receive a confirmation email or whatsapp shortly.
- How can I cancel my order?
If your order has not been processed yet, you can cancel it by:
- Calling us at: (+92 3346687172)
- Emailing us at: info@qalandri.com
- WhatsApp us at: ((+92 3346687172)
- What if I receive a damaged product?
If your wallet arrives damaged, please report the issue to our customer support team immediately upon receiving the package.
- Is my personal information secure?
Yes! We value your privacy and ensure that your personal details are protected. Your information is only used for order processing and customer communication.
- How do I recover my account on Qalandri.com?
If you forget your password, click on the “Forgot Password” option while logging in. You will receive an email to reset your password.
- How can I subscribe for special offers and updates?
Subscribe to our newsletter to receive exclusive deals and sale notifications. Enter your email at the bottom of our homepage to sign up.
- What are the international shipping charges?
Shipping charges for international orders vary based on weight and destination. Charges are calculated at checkout. For more details, contact us.
- How do I create an account on Qalandri.com?
Click “Create an Account”, enter the required details, and submit the form.
- Do you offer custom engraving or personalization on wallets?
Yes! We provide custom engraving on select wallet designs. Contact us for more details.
- Can there be a difference in wallet color compared to pictures?
Slight color variations may occur due to photography lighting and screen settings. However, we ensure our product images closely match the actual wallet.