At Qalandri.com, we aim to ensure your satisfaction with every purchase. Please review our return and refund policy to understand the process and requirements.

Eligibility for Returns or Refunds

To qualify for a return or refund, the item must meet the following conditions:

• It should be in the same condition as received, unused, unworn, and with all original tags attached.
• The product must be in its original packaging.
• A receipt or proof of purchase is required.
• The return request must be made within 15 days of the purchase date.

To initiate a return, please contact us at [your email]. Once your request is approved, we will provide you with the necessary instructions and the return address. Please note that the customer is responsible for the return shipment and ensuring the parcel reaches us safely. Items sent without prior return approval will not be accepted.

For any questions related to returns, feel free to email us at [your email].

Damaged or Incorrect Items

We kindly ask you to inspect your order upon receipt and notify us immediately if you find any defects, damage, or incorrect items. Our team will assess the issue and work to resolve it promptly.

Non-Returnable Items

Certain items are not eligible for returns or exchanges:

• Products damaged by the customer unless there is valid proof that the damage occurred during delivery.
• Sale or discounted items, including those purchased during seasonal sales (e.g., Summer, Winter, Eid, or Stock Clearance sales).
• Orders where a discount code has been applied.

Exchanges

For exchanges, the quickest way to get the desired item is to return the original product and place a new order once the return is approved. Please note that a 35% fee will be charged based on the original invoice amount for exchanging an item.

Refund Policy

Once we receive and inspect your returned item, we will inform you whether your refund request has been approved. If approved, 30% of the original amount will be deducted as a processing fee, and the remaining amount will be refunded to your preferred payment method. Please allow 3-12 business days for your bank or credit card provider to process and post the refund.

Thank you for shopping with Qalandri.com. Your trust and satisfaction are our top priorities!